Refund & Return Policy

Eligibility for Returns

To be eligible for a return at PrimeCart, your item must meet the following conditions:

• Unused and in the same condition that you received it.
• Original packaging must be intact and included.
• A receipt or proof of purchase is required.
• Items marked as "Final Sale" cannot be returned.

How the Return Process Works

Follow these simple steps to initiate your return:

Refund Details

Once your return is received and inspected, we will notify you via email. If approved:

• Your refund will be processed within 5–7 business days.
• The credit will be applied to your original payment method.
• Shipping costs are non-refundable unless the item was defective.
• Sale items are only eligible for exchange, not refund.

Non-Returnable Items

The following items cannot be returned:

• Gift cards and downloadable software.
• Personal care and hygiene products (once opened).
• Custom-made or personalized items.
• Hazardous materials or flammable liquids.

Late or Missing Refunds

If you haven't received your refund yet, please:

1. Check your bank account again.
2. Contact your credit card company (processing may take time).
3. Contact your bank — there is often processing time before posting.
4. If you've done all of this and still haven't received it, email us at nikhiljangid64011@gmail.com.

Frequently Asked Questions